Reviews case files to identify patterns in order to develop anti-fraud techniques, systems, and fraud control programs. Explores new technologies that may be applied to combat emerging trends in fraud activity, such as Internet fraud and identify theft, incorporating technology into the processes and card products. The position helps to mitigate the risk of losses and closely monitors warranty client losses that affect FIS. It is also responsible for setting the strategy for the platform, assisting with global rules during an event, liaison to clients on portfolio analysis and setting direction for managing events such as card compromises. Assists with product initiatives related to new fraud tools including the upgrade to Falcon, new CIP tools. Performs data analysis of the platform in the event of potential fraudulent activity. This role oversees a team of Fraud Analysts and the Fraud Manager.
General duties and responsibilities:
- Develops fraud prevention policies used by fraud investigators.
- Utilizes company system reports in the identification of overall fraud loss trends across organizational units.
- Provides summaries and detailed analysis, risk, causes and proposed action plan to address issue. Corrective actions may include mitigating potential loss or changes in company practices or procedures.
- Researches and tests new analytical approaches and technologies
- Typically manages a team of professionals, paraprofessionals and a support staff as part of a broader function.
- Plans and structures work activities for team and monitors progress and results.
- Provides guidance and supervision to team members as they carry out work activities.
- Recruits and develops staff within area of responsibility in accordance with policy.
- Serves as a conduit for driving change in process for analytical methodologies.
- May work irregular hours.
- Performs other related duties as assigned.
Bachelor’s degree from a four-year college or university in Business, Criminal Justice, related discipline or equivalent combination of education and experience that is required for the specific job level.
General knowledge, skills and abilities:
- Experience with management reporting and trend analysis preferred
- In-depth knowledge of fraud principles, processes, procedures, and trends of fraud and fraud prevention
- Broad understanding of active initiatives and the functioning of the assigned work team, department and FIS overall
- Broad knowledge of legal and underwriting approval requirements
- Broad knowledge of federal and state regulations and laws regarding fraud-related issues
- Broad knowledge of FIS’ fraud products and service offerings
- Knowledge of MS Office software, such as Word, Excel and Access database
- Excellent verbal and written communication skills
- Excellent analytical, statistical, and problem-solving skills
- Strong organizational, interpersonal, leadership, team-building, decision-making, conflict resolution, and negotiation skills
- Ability to interact with law enforcement professionals and to serve as an expert witness
- Ability to manage multiple tasks
- Ability to maintain confidentiality
- Ability to listen to ideas & understand information presented verbally or in writing
- Conform to the highest standards of conduct and ethics, including sound honesty and integrity
- A high degree of flexibility, creativity, innovation and critical thinking
Senior level management role. Typically responsible for managing fraud detection/prevention team(s) responsible for monitoring, detecting, investigating, preventing and resolving fraudulent activity for one or more entire lines of business or as part of a division. Resolves issues and contributes to business unit/area development. Directly responsible for managing a staff of six or more direct reports, including managers, supervisors and individual contributors in fraud support, investigation, and analysis. Manages forty or more overall subordinates. Works closely with directors on departmental issues. Has very wide latitude for decision-making. Typically requires nine or more years of related fraud detection/prevention experience with at least five years of leadership responsibility.