Payments processor i2c Inc. has appointed Jean Douchey as senior vice president of operations. In the role, Douchey will oversee global operations, including contact centers, fraud, disputes and third-party partner relationships. She will report directly to i2c CEO Amir Wain.
Douchey has more than 25 years of experience running operations, most recently at First Data Corp., where she was vice president of global service delivery and managed multiple large contact centers in North America and three international locations. She also has experience leading client services, portfolio conversions, implementations and plastic manufacturing operations for large credit, debit and government clients, and has managed client relationships in the debit and credit spaces.