NCR Corporation has signed a five-year deal with UK’s TSB Bank to look after the bank’s 900+ ATMs and IDMs as well as provide service desk support for its employees across its branch network, writes Banking Technology (Paybefore‘s sister publication).
TSB’s ATM network consists of ATMs provided by NCR as well as other vendors.
The contract covers remote ATM monitoring, incident management and help desk support for TSB’s branch partners, and second line maintenance 24×7. NCR will manage the service performance and provide reporting and deep dive analytics on all incidents and service calls.
TSB, formerly part of the Lloyds TSB group, is still heavily dependent on Lloyds’ technology environment, but is gradually moving away from it. As part of this transitioning, TSB was looking to renew its services contract.
The bank visited NCR’s services operations centre in Belgrade, Serbia, and “was impressed with the skills of the team, their energy, the language capabilities and dedication as well as high service-level results”, NCR says.
“Combined with NCR’s services team in the UK, NCR convinced TSB Bank that NCR was the right partner to help them in their transformation process,” the vendor adds.
Farewell Lloyds, hello Sabadell
TSB was purchased by a Spanish banking group, Sabadell, in 2015. TSB is in the process of implementing a new core solution – Proteo – Sabadell’s proprietary system. The platform, which will replace the Lloyds one, is expected to cut costs by £160 million annually, according to TSB and Sabadell. Go-live is anticipated some time in 2018, it is understood.
The £1.7 billion TSB sale agreement between Lloyds and Sabadell included the former providing £450 million towards IT integration costs.
Mike Corran, TSB procurement and property director, says the bank’s move to the new platform “will make us more responsive, agile and innovative”.