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03.15.17

On the Wire: PSCU and MD|DC Credit Union Association Partner for Payment Processing and Call Center Services

Press Release

St. Petersburg, Fl. and Columbia, Md. — March 15, 2017 — PSCU, the nation’s leading CUSO, and the MD|DC Credit Union Association (MD|DC CUA), have announced an agreement for credit, debit and bill payment processing services, as well as 24/7/365 contact center support for the 133 credit unions in Maryland and the District of Columbia and the 2.1 million members the Association serves.

“This partnership will help our credit unions more effectively compete, grow and serve their members,” said Association President & CEO John Bratsakis. “PSCU’s industry leadership, depth of resources, risk management practices and commitment to new payments technologies like EMV, digital wallets and analytics give MD|DC CUA credit unions a significant competitive advantage in the communities they serve.” According to Bratsakis, the MD|DC CUA believes the CUSO’s service model, experience and scale will help credit unions better support, protect and optimize every member transaction.

PSCU’s access to industry leading partners gives its Owners the opportunity for early adoption of EMV chip cards and digital payment methods like Apple Pay, Android Pay and Samsung Pay, which involve the coordination of many moving parts and multiple partners.

“We look forward to working with the MD|DC Credit Union Association to help its member credit unions access new payments technology, better engage with members, and promote long-term growth,” said Chuck Fagan, PSCU President & CEO.

PSCU combines an industry-leading payment card platform with strategic consulting expertise across multiple credit union products and business operations to build customized plans for credit union growth. Partnerships with First Data and the leading card brands give Owner credit unions access to flexible payments solutions that enable credit unions to succeed in their markets.

The CUSO’s member service model acts as a seamless extension of a credit union’s own staff. PSCU owns and manages all assets used by its call centers, including proprietary call processing and quality assurance tools and software. Continual investments in call center technology and resources ensure PSCU¹s Owners receive the most attentive, customized and responsive service possible.

The agreement with MD|DC CUA represents the sixth partnership PSCU has forged with credit union leagues and associations, which now include the Credit Union Association of New Mexico, Cooperative Credit Union Association, the Credit Union League of Connecticut, the Pennsylvania Credit Union Association and the Indiana Credit Union League.

About PSCU

Established in 1977, PSCU (St. Petersburg, Fla.) is the nation’s leading credit union service organization (CUSO). The company was recognized as CUSO of the Year in 2016 by the National Association of Credit Union Service Organizations. PSCU¹s products, financial services solutions and service model collectively support over 850 Owner credit unions representing more than 20 million credit, debit, prepaid, online bill payment and mobile accounts; protect over 2 billion transactions annually from fraud; and optimize credit union performance and growth. Comprehensive 24/7/365 member support is delivered through call centers located throughout the United States. For more information, visit www.pscu.com.

About MD|DC Credit Union Association

The Maryland and District of Columbia Credit Union Association is a regional trade organization that helps credit unions in the Maryland and DC Metro area provide their over 2 million members with exceptional financial services by advocating for credit unions at all levels of government, offering educational and professional development opportunities, providing cost-effective business solutions and raising awareness of the credit union difference. Credit unions are member-owned, locally-controlled, not-for-profit financial cooperatives. For more information, visit mddccua.org.

This entry was posted on Wednesday, March 15th, 2017 at 11:54 am and is filed under Uncategorized.

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